If you’re not happy with our services

In the event that you shouldn’t be happy with the service you’ve received through ChamberCustoms, you should contact your local service delivery point in the first instance. Each accredited Chamber has a complaint process that you would need to follow. 

If you decide you would prefer to lodge your complaint directly with ChamberCustoms, you can do that by sending an email to support@chambercustoms.freshdesk.com or in writing to our registered address. ChamberCustoms will respond within one business day. Our central team will evaluate the complaint or feedback and decide on the next steps. The next steps will be communicated to you, discussed with the relevant Chamber and monitored to ensure a satisfactory outcome is achieved.