UK Customs Helpdesk
UK Customs Helpdesk
Unlocking Customs Solutions
Welcome to ChamberCustoms Pay-As-You-Go Solution Service. Connected with our highly trained and accredited agents for HMRC-compliant customs solutions.
We are dedicated to making customs clear for everyone.
UK Customs Helpdesk
UNLOCKING CUSTOMS SOLUTIONS
Welcome to ChamberCustoms Pay-As-You-Go Solution Service. Connected with our highly trained and accredited agents for HMRC-compliant customs solutions.
We are dedicated to making customs clear for everyone.
30-MINUTE ADVISORY
Leverage our customs expertise to promptly handle your important customs queries. Each token grants you up to 30 minutes of dedicated assistance from our accredited agents.
MONEY BACK GUARANTEE
We offer a money-back guarantee if we can't provide a solution for your query or if it requires a more comprehensive consultancy package.
STANDARD SOLUTION SERVICE
We are committed to delivering a solution within 1 working day, ensuring your customs requirements are promptly and efficiently addressed.
EXPRESS SOLUTION SERVICE
At ChamberCustoms, we recognise the urgency of your customs queries. Discover our Express Solution Service, tailored for same-day* solutions.
Your customs concerns are our top priority.
WHAT COULD THE SERVICE BE USED FOR?
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Do you need help with a specific customs declaration?
Our experts provide guidance to address CDS rejections, ensuring your declarations are processed successfully.
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Determine the most suitable Incoterm for your trades and understand their implications for your business.
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Receive comprehensive guidance on interpreting your commodities requirements, including Duty and VAT options, license requirements and classification criteria.
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We’ll help you identify the most appropriate customs procedures for your declaration, ensuring compliance with regulations.
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HMRC guidance can be complex and generic.
Our customs agents translate it into clear and accessible language, applied to your specific circumstances.
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We can help you understand the specific requirements for CDS data elements essential for the compliant submission of your declarations.
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We offer support for making essential adjustments to customs declarations already submitted to HMRC and assist you in understanding the process and documentation required.
Terms and Conditions
Acceptance of Terms: By accessing or using our services, you agree to abide by these Terms and Conditions.
Payment: Payment for our service is required in advance.
Token Usage: Each token represents up to 30 minutes of consultancy time. Tokens expire one year from the date of purchase.
Service Delivery Timing:
Standard Solution Service:
Enquiries submitted to ChamberCustoms by 4:00pm (local time) can anticipate a solution within one working day.
*Same-day solutions: Enquiries submitted to ChamberCustoms by 1:00pm (local time) will receive a solution by 5:00pm (local time) on the same working day.
Enquiries submitted after this time will receive a solution by midday on the following working day.
Refunds: Refunds will be issued in the following circumstances:
If ChamberCustoms is unable to provide a solution to your query the token will be considered unused. Only in these circumstances, the unused token can be refunded on request.
Confidentiality: We treat all client information and enquiries with strict confidentiality.
Limitation of Liability: We provide information and guidance to the best of our knowledge and abilities, based on the tariff as it existed on the date of issue. We do not guarantee specific outcomes or results. Our liability is limited to the value of the token purchased.
User Responsibility: You are responsible for providing accurate and complete information for your enquiries.
Cancellation Policy: You have the option to cancel your service request and receive a full refund before we commence any work. In cases where a token is purchased but not utilised for submitting an enquiry, customers may request a refund for the token amount, with a deduction of a 25% administrative fee. No refunds will be issued for expired tokens.
Contact Information: For any questions or concerns regarding our services or these Terms and Conditions, please contact us at teams@chambercustoms.co.uk